TERMS OF PURCHASE

Here you will find answers to many common questions about terms of purchase, cookies and personal data

About Swedishgloss Media Agency AB

The company is based in Tyresö. The company's postal address is Slättvägen 10A 135 53
If you wish to get in touch with us, send an email to info@swedishgloss.com with your case and your contact details and we will hear from you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, you must immediately contact us via e-mail to info@swedishgloss.com

Delivery

Orders where all products are in stock are usually dispatched the same day. Normal delivery time for stocked products is 1-5 working days. Order confirmation is sent via e-mail and to the address given at the time of the order.

If one or more products are not in stock, we will wait to send the entire order until all products are back in stock. Order confirmation is sent via e-mail and to the address given at the time of the order.

ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.

Prices

All prices on the Swedishgloss website are stated in SEK including VAT.
Shipping and cash on delivery fees may apply.

We reserve the right for price changes caused by price changes from the supplier, misprints in the price list
as well as inaccuracies in prices due to incorrect information and reservations
us the right to adjust the price.

Shipping cost

Shipping fee is added to orders under SEK 1,200. The total shipping cost is automatically calculated at checkout and displayed before the order is approved.

Right of withdrawal

When purchasing goods on the Swedishgloss website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received an item that you have ordered.

When exercising your right of withdrawal:

We want you as a customer to be 100% satisfied with your purchase from us at Swedishgloss.

As a customer, you must notify us that you regret it. The message should be sent to info@swedishgloss.com
In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.

You as a customer should return the products to Swedishgloss immediately and at the latest within the statutory 14 days after notice of withdrawal.

As a customer, you are responsible for return shipping and are responsible for ensuring that the products are adequately packaged upon delivery and the condition of the products upon return.

Swedishgloss reserves the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the event of a used or damaged product.

ATTENTION! Refusing to collect your shipment is not a valid right of withdrawal.

When the right of withdrawal does not apply:

Goods which, due to health or hygiene reasons, have been sealed (sealed) and the seal has been broken by you.

The right of withdrawal does not apply to specially ordered goods that are not in our regular range.

The product must not be used and must be in the original packaging.

The item may not be sent for ransom, may not be sent to agents or other shipping services for private individuals, as these shipments are not delivered to us. We will not drive and collect these shipments.

We do not accept returns that go to agents, we refer to shipping services that offer delivery directly to the address.

For more information on the right of withdrawal click here!

Claims & Complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered

Any errors and defects must always be reported to info@swedishgloss.com, where you state your name, address, e-mail address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation.
In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Product information

We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution.

Cookies

A cookie is a small text file that the website you visit saves on your computer. Cookies are used on many websites to give a visitor access to various functions. The information in the cookie can be used to track a user's browsing

There are two types of cookies. One type saves a file for a longer period of time on your computer. It is used, for example, in functions that tell about what is new since the user last visited the current website. The second type of cookie is called session cookie. While you are browsing a page, this cookie is temporarily stored in your computer's memory, for example to keep track of which language you have chosen. Session cookies are not stored for a long time on your computer, but disappear when you close your browser.

How can I prevent cookies from being stored on my computer:

Most browsers can be configured so that you can completely block the use of cookies.

You can also choose to set your browser to actively accept each time a website sends a new cookie to your computer.

If your browser offers that option, you can set a rule that means you can surf with as few restrictions as possible, but still minimize the risks that cookies bring. For example, you can choose to block third-party cookies so that whoever tries to map your activity on the web will find it more difficult to map your activity on more than one website.

Some browsers allow you to register the websites you visit frequently as trusted websites, which means that cookies from these websites are always accepted. For other websites, you as a user can choose to manually decide on each new cookie or to block cookies completely.

You can easily turn off cookies in whole or in part, but this may have some consequences. For example, the websites that require login may become impossible to use and in some cases it may become impossible for you to order goods from an e-commerce site.

This is how we use cookies

A cookie on our website is used to manage the session with the visitor. This is used, among other things, to display a product range based on your local area. Our cookies are also used to collect statistics, e.g. about the number of visitors. We use Google Analytics as an analysis tool. No information is personal and individuals cannot be traced.

We use cookies to:

- We must be able to provide the service
- Facilitate the visitor's use of our website and the service
- Give the visitor access to stored information
- Customize the content of our website or service
- Collect statistics, carry out web analyzes and traffic measurements
- Recommend new services or content that suit the visitor's interests
- Track the use of our websites and the service

By accepting the aforementioned general conditions, the visitor consents to the use of cookies. If the visitor does not want to accept the use of cookies, the visitor can change the settings in their browser so that cookies are not permitted in whole or in part. Note that parts of our websites or the service may stop working or work worse if the visitor deactivates the function regarding cookies.

You can also find more general information on the Swedish Post and Telecommunications Authority's website.

Force Majeure & Limitation of Liability

Swedishgloss is exempt from penalty for failure to fulfill certain obligations under this agreement, if the failure is based on an extenuating circumstance as described below and the circumstance prevents, hinders or delays fulfillment. Such as liberating circumstance shall be considered, among other things, a. action or failure to act by an authority, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage or major accident. Force majeure includes decisions by authorities that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market. Swedishgloss reserves the right for image and text errors.

We take no responsibility for indirect damages that may occur due to the product.

Swedishgloss takes no responsibility for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Personal data

By shopping at Swedishgloss Media Agency AB, you accept our privacy policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order.
We never sell or pass on your data to third parties without a legal basis.

Swedishgloss is not responsible for passwords that have fallen into the wrong hands.

You can read more about how we handle your data on our Privacy Policy page . (Note paste your privacy policy

Fake orders

Swedishgloss reports all fake orders, fraud, and attempted fraud to the police

Untriggered packages

In cases where the customer chooses not to redeem the ordered shipment, the customer will be charged the cost of the corresponding shipping (round trip), as well as a handling fee of SEK 400.